JD Power gives T-Mobile a tiny gold star for having the best retail experience

[multimeter]

One of the many, many things that T-Mobile likes making fun of other carriers for is their customer service. Going into any wireless store to get stuff done is often an exercise in frustration -- retail store employees are oftentime stuck using a half-assed set of tools to do a purchase, and combine that with the pressure that employees often face to attach extra accessories or insurance by any means, and you have a perfect recipe for a frustrating experience.
T-Mobile is still a carrier -- despite what its slogan might say -- but according to JD Power, it's the best of the bunch. The notorious satisfaction survey farm has come out with its latest and catchily-named Wireless Purchase Experience Full-Service Performance Study, and T-Mobile beat out all the other big carriers to win first place.
Continue reading...
BGR Top Deals:

1. I might never use my AirPods again if it wasn’t for this $9 accessory
2. $64 device adds a backup camera to your car without running any video wires

Trending Right Now:

1. How a Disney scandal proves that many ‘Infinity War’ deaths will be undone
2. Apple’s next-gen iPhones might actually copy a Samsung phone for once
3. A 16-year-old hacked Apple and stole 90GB of secure files

JD Power gives T-Mobile a tiny gold star for having the best retail experience originally appeared on BGR.com on Thu, 16 Aug 2018 at 22:02:17 EDT. Please see our terms for use of feeds.


More...